6. In-Store Display

Some items may be available for viewing at our physical stores in Bali.

• Customers can visit our stores to view selected items.
• Orders can be placed online through sparkle.shop or in-store.
• Product price and availability are shown on the product page. If an item becomes unavailable after purchase, we will contact you promptly to offer a replacement or refund.

7. Returns Policy

We have a 30-day return policy from the date you receive your item.

Eligibility for Returns

• Item must be unused and in the same condition as received
• In the original packaging
• With tags attached (if applicable)
• Proof of purchase is required

To request a return, contact our support team at:

Email: support@sparkle.shop

If approved, we will send return instructions and the return address.

Damaged or Incorrect Items

Please contact us within 48 hours of delivery if you receive a damaged, defective, or incorrect item. Include photos and your order number so we can assist you quickly.

Non-returnable Items

• Personal care products
• Custom or personalized orders
• Final sale items
• Gift cards

Refunds

Once your return is received and inspected, we will notify you of approval or rejection. Approved refunds are processed within 10 business days to the original payment method.